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Copyright Lance D. Gaines, PMP, MCP, ITILv3

​University of California, Berkeley Center for Executive Education | Certificate of Business Excellence

University of California, Berkeley Extension | Project Management Certificate Program

Project Management Institute | Project Management Professional (PMP)

Microsoft Corporation | Microsoft Certified Professional / Technology Specialist (MCP)

​BCS-ISEB / Office of Government Commerce | Information Technology Infrastructure Library (ITIL) v3 Foundation

Kaiser Permanente​​: Walnut Creek, CA

Program Management Consultant | Care Delivery Technology Services / National Facilities Services - Project Management Office



PMI Mortgage Insurance Co.: Walnut Creek, CA

Director, Information Technology |  Infrastructure & Systems Operations


Program Management / Leadership Consultant

​​​​Professional Profile

Results-driven Information Technology Leader with a 20+ year career highlighted by consistent success in leading large scale infrastructure and system implementations, increasing operational efficiencies and improving customer service levels.